What is your return policy?
You can find our return policy linked here.
If my item doesn't fit, can I exchange it for another size?
No, we are not able to process exchanges at this time based on our limited quantity of inventory. You are able to get a refund for the item that does not fit and can reorder the item in another size if it is still available! More information about our return policy linked here.
How soon will my order ship?
We process all orders within 1-2 business days of receiving the order. You will receive a confirmation email once your order ships.
Can I return a product I bought on sale?
No, all products purchased that are on sale or bought using a discount code are non-refundable. Gift cards are also final sale.
How does the sizing run?
Each item is made by a different wholesaler. Sizing can be considered standard unless otherwise stated in the product description. We do our best to describe the sizing in all the product descriptions and list what size the models are wearing in the product photos.
Will you restock items that sell out?
We try our best to restock items that sell out. It is dependent on if the wholesaler is still carrying the item and if the demand for the restock is high enough.
To request a product restock, email email@example.com with "restock request" in the subject line or DM us on Instagram or Facebook @shopachromatic.